Customer Service Gone Viral

This training video discusses the importance of the customer experience in modern times when reviews and customer interactions are posted so freely online. The only thing more damaging than one negative review is many, and this video provides the viewer with key points to ensure customer and business satisfaction.

By looking out for the customer, a business is demonstrating how they value and are looking out for that customer's experience. Especially in today's online viral times, it is important to showcase great customer experiences. This training discusses how to avoid customer arguments, how to provide excellent listening skills, as well as showing the viewer how to earn customer trust and care. Often, reviews are posted online on blogs or in video form, and this video shows the viewer how to avoid those difficult situations. By simply listening to a customer, an employee is showing an active interest in their satisfaction. First and foremost, this video proves how communication in any customer interaction is vital.

Key points are checked at the end of this training with a short quiz. Use this training video as an introductory course on how to build the perfect customer experience.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone working closely with customers on a daily basis.

• Introduction
• Cutting Corners
• The Invisible Customer
• Are You With Me?
• It's Not My Problem
• Service Delayed
• I'm Right, You're Wrong
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute