Customer Service in Government: Think Like the Customer

Processes created to help keep our government running smoothly are often laden with rules which potentially frustrate the customer. It is critical for government employees to treat customers respectfully and be understanding of their point of view. After all the government's primary function is to serve the people. Sometimes everyone can use a reminder, “Customer Service in Government: Think Like the Customer” does just that.

In this training a government employee who is guilty of providing poor service becomes a public sector customer. He finds he experiences the type of poor service he provides over and again. His customer experience changes his view of his role as a government employee. The training programs ends with tips on providing exemplary service while working within limitations.

Customers do not always understand the intricacies of government requirements and may not be prepared for the interaction with a government worker. This training reminds employees they still owe it to the customer to be helpful and friendly.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All public sector employees with customer facing positions

• Introduction
• Examples of Poor Service
• Conclusion
• Bonus Tips

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute