Resolving Conflict: Just Stay C.A.L.M

Conflict does not have to result in negative outcomes; it can set the stage for much needed dialogue. This​ ​conflict​ ​resolution​ ​training​ ​teaches​ ​employees​ ​and​ ​managers​ ​how​ ​to​ ​resolve conflict. Trouble erupts when conflict is mismanaged. This Video On Demand training supplies four simple steps to productively manage conflict.

This online conflict resolution training video demonstrates the C.A.L.M. model by using common mishandled workplace conflicts and explaining how to apply the four-step model. The approach begins with self-probing questions to clarify the issue, next is how to address the issue, third be ready to really listen to the other side and last is resolution.

Workers able to evaluate and collaborate in the midst of conflict are prepared to bring about win-win resolutions and contribute to overall morale.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All those interested in developing skills for resolving workplace conflicts

• Introduction
• Workplace Conflict
• C.A.L.M.
• Clarify the Issue
• Address the Problem
• Listen to the Other Side
• Manage Your Way to Resolution
• Surprise Conflict
• Conclusion

• Managing Conflict In 1 Minute
• Understanding Conflict In 1 Minute
• Resolving Arguments In 1 Minute