Live Chat Etiquette
- Product ID
- lplnlcet_vod
- Training Time ?
- 10 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 4
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Live Chat Etiquette
Live chats have become a standard mode of real-time customer service and communication. However, companies that don’t train their contact center representatives in proper live chat techniques and protocols risk losing potential customers and damaging their online reputation.
From how to develop a positive first impression to controlling the chat and adding value to the customer’s experience, this Live Chat Etiquette course demonstrates the ten criteria for a great live chat. Emphasizing the immediate and long-term value of stellar live chats, this course inspires employees to acquire the real time online communication skills for professionally representing the company in the moment and the future.
Use this course to help your live chat customer service representatives engage the customer, professionally address all their questions and concerns, and add value to the customer’s experience.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Contact center employees, or anyone who talk with customers or prospects over live chat
- Introduction - What Is Live Chat?
- Providing A Great Experience For Customers
- Final Tips
- Recap
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