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Customer Service: How to Excel
- Product ID
- psplcsht_vod
- Training Time ?
- 5 to 10 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 4
- Quiz Questions
- 5
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Overview
The quality of a company’s customer service determines their relationship with customers. In fact, 70% of complaining customers will do business with you again if you resolve the complaint in their favor. This video training course educates viewers about ways to excel at providing customer service.
This video explores how customer habits relate to customer service. This training explains management’s role in customer service.
This video course educates viewers about excelling at customer service.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Anyone working in customer service
Topics
The course presents the following topical areas:
- Introduction
- Customer Habits
- Management’s Role In Customer Service
- Delivering Top-Quality Customer Service
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