Email Matters: Complete Collection

Email is a critical communication tool in today’s workplace, and while most people would consider it a given that they know how to send/receive emails, there are some best practices for using email as a professional to consider. This course demonstrates the use of email in a variety of situations and provides tips to help employees build relationships with colleagues and provide a higher level of service to customers.

Each chapter of this course is a short vignette demonstrating specific practices for crafting professional and effective business emails. The tips presented in this course help users create great customer service experiences and build business relationships with co-workers. Learn some of the basics, such as crafting solid subject lines and proofreading for errors. Other topics include emphasizing text, the use of jargon and shortcuts, and replying to all.

The best practices demonstrated in this course will help you write effective emails to both co-workers and customers.

Note: The lessons in this course are available as individual courses if you are only interested in one specific topic.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees using email for work

• Introduction
• Synchronous vs Asynchronous Communications
• The Subject Line
• Address Fields
• Opening and Closing Lines
• Composing a Message
• Proofreading
• Message Length
• Writing with Conviction
• Jargon and Shortcuts
• Respond Promptly
• Confidentiality
• Handling Irate Customers
• Replying to All
• Humor in Email
• Tools for Emphasis
• Authoring Emails When Angry
• Internal Customer Service
• Inappropriate Topics

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management