Email Matters: Composing a Message

Writing clear and concise emails is a critical skill for success in today’s working world. There are several key items to consider when composing a business e-mail. You should be able to convey your message in a tone and style as though the recipient is in the room standing next to you. Your style should not be too formal and stilted, though it should also not be too relaxed and casual. Learn how to achieve the proper tone, known as “business friendly,” which is the happy medium between formal and informal. You must next consider your objective in sending the e-mail. Are you seeking further information on a matter, or are you answering a question the recipient may have had? There are numerous other objectives; gain a better understanding of how to determine your objective, as well as what other potential objectives may be, through this video lesson. By learning how to properly compose a business e-mail, you will learn how to create a more targeted, and effective, business communication.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone

• Composing a Message

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management