Email Matters: Message Length

This training focuses on message length when it comes to emails. This course stresses the importance of keeping emails short enough for a receiver to read promptly. If an email is too long, it may be saved it for later, and then forgotten. There are many tips on how to avoid lengthy emails, and how to send straight to the point emails. Don’t get lost in the shuffle of a busy inbox!

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone who uses email for work

• Message Length

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management