Email Matters: Opening and Closing Lines

If you write countless emails a day, you might want to simply answer the email in a quick and efficient manner. The problem is this can create a cold and impersonal tone, which is not something you want for your business communications. Therefore, it is important to use a friendly greeting phrase and closing message in each email. Use this course to learn how to create a warmer and more personal platform for your business correspondence. This course demonstrates how to use the proper kinds of greetings. It is also a good idea to end each email with a closing remark, such as “sincerely,” “kind regards,” or a simple “thank you,” among others. These simple additions to your business emails can mean a lot your recipients, including customers and co-workers, and help create a friendlier line of communication.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees using emails

• Opening and Closing Lines

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management