Email Matters: Tools for Emphasis

In order to create an effective e-mail, it’s important to use emphasis tools such as bold, underline or italics to convey one’s message. However, a little emphasis goes a long way. This training demonstrates the importance of not distracting the recipient from the main message with too many emphasized words. The training also focuses on the use of emoticons or emojis and whether or not they are appropriate at your organization. Learn the value of using emphasis in order to send effective emails within the workplace.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone using email at work

• Tools for Emphasis

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management