Influencing the Interaction: 6 Practices for a More Satisfying Customer Experience

In today's competitive business environment quality customer service has a positive impact on sales and company image. This online course teaches employees how their behavior has a positive or negative effect on customer relations and sales. The video demonstrates the importance of staying focused during customer interactions. This influences the mood of the customer by letting them know the employee is listening to their needs and their business is important.

The training course explains how to influence customers through relationship building. This includes being friendly and using kind words throughout the interaction, creating a bond between the employee and the customer which makes transactions more pleasant. The video illustrates using the mirror method to transfer a good mood to the customer. By being energetic and upbeat the employee can affect how a customer feels.

This online course helps employees understand the importance of great customer service. Knowing how to properly use these skills helps employees improve customer satisfaction, increase sales and create a better work environment.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees who work with customers

• Introduction
• Influencing with Mood
• Influencing with Confidence
• Influencing with Patience
• Influencing with Benefits
• Influencing with Relationship-Building
• Influence with Full Attention
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute