Maintaining Customer Relationships

Does your business follow-up regularly with existing customers? If not you may be missing out on a stream of revenue. This Maintaining Customer Relationships training video discusses the importance of staying in touch with your existing customers as a way to continue relationships and grow your business.

In order to retain customers the approach adopted must be well-planned and easy to implement. This video training program demonstrates five scenarios to handle common situations that arise when reaching out to an existing customer. The scenarios include voice mail, establishing a new contact, no ulterior motive calling, issues and new business.

Going about creating a customer retention plan does not have to be expensive and drawn out to be effective. Once this training is complete employees have the means to build loyalty and revenue through your existing customers.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone interested in improving their ability to maintain customer relationships

• Introduction
• Customer Not Available
• New Contact
• NUM (No Ulterior Motive) Call
• Handle an Issue
• Gain Additional Business
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute