Employee Motivation: Leading And Motivating Call Center Teams

Call center work is very demanding. In fact, almost half of all call center employees move on to other work within a year of being hired. This online training course shows managers three steps to help call centers keep their employees longer.

Viewers learn how creating a successful call center team starts even before hiring anyone. The first step employers ought to do is to create a hiring profile to be used during every interview. The profile should include character traits important to a call center worker, such as being positive, detail oriented, and efficient. After hiring, those traits should be reinforced regularly through having daily huddles and providing ongoing coaching.

The second step includes setting clear goals to motivate the team. Goals should be challenging, and encourage employees to become more efficient and productive. The third step is to affirm and reward the team. Acknowledging and rewarding a team will motivate them to achieve departmental and organizational goals. This course explains each step and provides best practices for implementation.

Complete this online training course to learn how to successfully lead and motivate a call center team.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All leaders in a call center environment

• Introduction
• Hiring And Post Hiring
• Measure, Monitor and Motivate
• Reward And Affirm
• Summary

• Employee Engagement In 1 Minute
• Employee Engagement
• Employee Engagement Essentials