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June 2016

New Email Matters Series

Email is a critical communication tool in today’s workplace, and while most people would consider it a given that they know how to send/receive emails, there are some best practices for using email as a professional to consider. The Email Matters series demonstrates the use of email to help employees build relationships with colleagues and provide a higher level of service to customers.


There are 18 vignettes that complete the series, covering topics such as: address fields, composing a message, jargon and shortcuts, confidentiality, handling irate customers, replying to all, and tools for emphasis. The best practices demonstrated in these courses use examples of internal communication and customer communication.


Each of the 18 vignettes have been published as individual courses, if you just want to tackle one subject. Or, all 18 are available as a complete collection, if you want to train employees on all the topics at once.

How To Be A Terrible Team Member

This month we released a new course called “How To Be A Terrible Team Member.” This course takes a humorous look at poor team member behaviors and the effect they have on co-workers. The course runs through a series of examples demonstrated by a comedy improvisation group.


This is an entertaining way to help employees recognize some of these tendencies within their own work habits, and encourages them to change their ways to avoid causing problems within the team.


For more course info, click here.

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