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5 Communication Skills to Avoid Defensiveness

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crml5cst_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Avoiding defensive communication with coworkers Avoiding defensive communication with employees Avoiding defensive communication with superiors
Overview

Your interpersonal communication skills can make or break your career, no matter your position within a company. Effective communicators have the skill to express themselves in a non-threatening, objective manner, enabling others to “hear” them without eliciting a defensive reaction. This training video explains how to communicate effectively, but in a non-threatening manner.

The video discusses the importance of controlling our own responses, disengaging from emotional reactions, using empathy to relate to the other party and inquiring to understand the real concerns being expressed. While none of us can control what is said to us, we can control how we interpret it, and how we respond.

This video gives you the tools you'll need to react in an appropriate, constructive manner and to take responsibility for your own communication's effectiveness.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All those looking for training on communication skills and conflict resolution

Topics
The course presents the following topical areas:
  • Introduction
  • Defensive Actions
  • Defensive Reactions
  • Non-Defensive Communication
  • Conclusion

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