Award Winning Social Media Interactions

A company’s reputation is often based on social media interactions. This means a company’s social media channels cannot be neglected or attended to poorly.

Focused on showing learners how to conduct timely, polite, informative, value added social media interactions, this course spotlights the six criteria for stellar social media engagement. These include time to respond, tone and brand, control and empathy, content and product knowledge, spelling, grammar, and typos, and value add. The Social Media Interactions course guides learners, with an accompanying workbook, through the creation of an action plan to apply the social media interaction principles.

Present this course to assure your company’s social media representatives conduct effective, high-quality social media engagement.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Employees who conduct interactions with stakeholders on social media

• Introduction
• Time To Respond
• Tone And Brand
• Control And Empathy
• Content And Product Knowledge
• Spelling, Grammar, And Typos
• Value Add
• Recap

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management