- Product ID
- lplnkyci_vod
- Training Time ?
- 8 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Keeping Your Customers Informed
Customers waiting for answers can quickly become dissatisfied, to the point they won’t return to you to do future business. However, as this Keeping Your Customers Informed course shows, with courteous, informative communication, customers do not ever have to become dissatisfied, even if they have a problem or issue.
Pointing out the value of a reasonable response time, this course guides employees through the process of acknowledging, responding to, and following up on a customer’s question, problem, or concern. By learning how to continuously update the customer with real-time information, learners discover how to turn an unhappy customer into a satisfied customer.
Use this course to help all customer service employees learn to address customers’ problems efficiently, thoroughly, and effectively to retain more loyal, long-term customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Customer service personnel who interact directly with customers
- Introduction
- Importance Of Customer Updates
- Handling Low Hanging Fruit
- No News Is Still News
- Recap
© Mastery Technologies, Inc.
