Resolving Conflict When - Complete Collection

Conflicts between co-workers, or between an employee and manager, occur frequently in the workplace. This "Resolving Conflict When" training course teaches you how to respond to a variety of workplace conflicts responsibly and effectively.

Viewers are shown what to say when confronted with conflicts such as unethical requests, an uncooperative teammate, and a boss who often changes priorities. For example, an employee might find themselves in an uncomfortable position if a co-worker asks them to cover for their mistake. This course teaches that instead of agreeing to cover for their co-worker, the employee should ask for time to think about it. It is important to take a stand against unethical practices, and viewers are taught how to critique the situation, which will empower them to resist the pressure to go along with something they know is not ethical. Each scenario provides an example of the right and wrong way to handle a common workplace conflict.

Learn how to handle workplace conflicts with ease! Complete this online training course for practical ways to respond to everyday workplace conflicts.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• You’re Asked To Compromise Your Ethics
• Someone Disagrees With You
• Your Boss Doesn’t Notice Your Contributions
• It’s Someone Else’s Fault
• Someone Criticizes You
• A Team Member Is Uncooperative
• You Need To Break A Commitment
• Someone Breaks A Commitment
• A Co-Worker Is Too Social
• The Boss Keeps Changing Priorities

• Managing Conflict In 1 Minute
• Understanding Conflict In 1 Minute
• Resolving Arguments In 1 Minute