Email Matters: Address Fields

Several options are available for where to put the recipient’s address when sending an email. The To, CC, and BCC fields all exist for a purpose, and they should be used properly to avoid confusion when sending an email to multiple people. This video educates viewers about how to use email address fields. Viewers learn the appropriate ways to use address fields to manage their emails.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone who uses email for work

• Address Fields

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management