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Email Matters: Address Fields

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Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
tdocemaf_vod
Training Time ?
4 to 8 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
4
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

Several options are available for where to put the recipient’s address when sending an email. The To, CC, and BCC fields all exist for a purpose, and they should be used properly to avoid confusion when sending an email to multiple people. This video educates viewers about how to use email address fields. Viewers learn the appropriate ways to use address fields to manage their emails.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Everyone who uses email for work

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