Email Matters: Humor in Email

There is a time and place for everything. When using humor within an e-mail, understanding the various work appropriate approaches to building rapport amongst colleagues is truly important. When making jokes in emails it is possible the recipient may interpret and misinterpret the humor within the message. Learn to eliminate the riskiness and misinterpretation of your messages by using gentle humor. This course demonstrated to employees an approach to appropriate humor that builds warm relationships within the workplace.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees who use email for work

• Humor in Email

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management