Email Matters: Internal Customer Service

This short vignette outlines the importance of why members of an organization should treat fellow coworkers with the same level of courtesy, respect, and professionalism they would afford external customers. It talks about WOCTEO, “We are customers to each other,” and outlines various reasons why we should treat fellow employees of the organization with the highest level of customer service despite whether they are internal or external.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Internal Customer Service

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management