Email Matters: Inappropriate Topics

This short vignette talks about the necessity of avoiding falling for phishing scams, fake charities, and other methods of obtaining personal information, passwords, and other highly sensitive data. It also gives great recommendations on the sorts of emails to avoid going through company email, such as jokes, chain letters, etc. This course provides insights on minimizing the risks associated with scams and inappropriate emails.

This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone

• Inappropriate Topics

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management