Email Matters: Synchronous vs Asynchronous Communications
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 3 to 7 minutes
- Video Format
- High Definition
- Required Plugins
- Number of Lessons
- Quiz Questions
- Question Feedback
- Wrong Answer Remediation
- Downloadable Resources
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Telephone Doctor
Email can be a great tool for business communication, however there are some situations when email is not appropriate. This video educates viewers about synchronous and asynchronous communication, and provides examples of appropriate times to use each method of communication. Employees who regularly communicate with customers learn when to use email, pick up the phone or schedule a face-to-face meeting.
This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.
Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
All employees, particularly employees who communicate with customers