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Killer Words of Customer Service

This course has been discontinued and is no longer available.

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Product ID: tdockwcs1_vod
Training Time ?: 20 to 35 minutes
Language(s): English
Video Format: High Definition
Required Plugins: None
Number of Lessons: 10
Quiz Questions: 15
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Overview

This course helps customer service representatives avoid upsetting a customer by using the wrong phrases. There are a set of “killer words” and phrases that tend to immediately upset people, even when they are said innocently. Learn how to avoid these negative words and replace them with phrases that lead to a good customer service experience.

The sections of this course demonstrate different ways to help people communicate with their customers better. This starts with avoiding telling customers how to feel and sounding condescending, to suggestions on how to avoid things that make customers feel their representative is not listening. Use this course to prepare customer service representatives to deal with situations they may encounter with customers, what they should not say, and what they should say instead.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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