The Seven Keys to a Positive Mental Attitude

An upbeat, positive attitude is yours to claim at any time. You can decide how to respond to the peaks and valleys in life. This online training course looks at the benefits associated with keeping a positive mental attitude.

The points covered in this video helps learners unveil a positive mental attitude while highlighting associated benefits. The simplicity of the points makes them easy to apply:

1. Choose Your Attitude in Advance
2. Visualize Success
3. Demonstrate Humor, Energy and Enthusiasm
4. Resist Negative Influences
5. Be a “Whatever It Takes ” Person
6. Embrace Change-Expect It and Accept It
7. Be Grateful for What You Have

Once the value of attitude management is understood the key points for success are easy to apply. Get ready for improved morale in the workplace and overall well-being.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All service professionals

• Introduction
• Choose Your Attitude in Advance
• Visualize Success
• Demonstrate Humor, Energy and Enthusiasm
• Resist Negative Influences
• Be a Whatever It Takes Person
• Embrace Change: Expect It and Accept It
• Be Grateful for What You Have
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute