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Course Format
Video on Demand  Video On Demand
Product ID
tdocssiq_vod
Training Time ?
13 to 33 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
9
Quiz Questions
20
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

This is the second in a three-part video series presenting sales techniques in an easy-to-follow manner: one for each letter of the alphabet. In this second part, you are shown skills corresponding to letters I through Q. Utilizing these techniques separates you from other sales reps and increases your chances of making a sale. As this video is the second part in the series, the skills learned here should be combined with the skills you learned in the first part.

For example, there is a fine line between naturally inquisitive and nosy, and you learn how to not cross the line. Next, you are shown the dangers of only speaking in one word answers. Other successful techniques are described in this training lesson, including how to nudge buyers who may be on the fence and how to ensure you speak with the decision-makers.

Gain the most benefit from these videos by applying all techniques learned in the three parts. This video is a continuation of the skills you have already been given - incorporate the skills provided here, make yourself stand out, and boost your sales.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Sales reps who conduct work over the phone

Topics
The course presents the following topical areas:
  • I - 'I' Irritates
  • J - Jerry's Pet Peeve
  • K - Know Your Objective
  • L - Let's
  • M - Monogram the Call
  • N - Naturally Inquisitive
  • O - One Word Answers
  • P - Practice Being Positive
  • Q - Qualifying

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