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Course Format
Video on Demand  Video On Demand
Product ID
tdocssrz_vod
Training Time ?
10 to 30 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
9
Quiz Questions
20
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

This is the final part in the three-part video series covering sales techniques from A to Z. This third video presents the skills corresponding to letters R through Z. Utilize these sales techniques to help you better connect with customers and stand out from your competition. As this is the final course in the series, the skills learned here should be combined with the skills you learned in parts one and two.

In this course, you will learn how no one can doubt the importance of a smile during a conversation. Smiling during a sales call is no different, as customers can hear a smile even over the phone. This course also demonstrates the benefits of tie-down questions: questions that get the customer to agree with you and get them the habit of saying “yes.” Other techniques taught in this lesson include how to “x-out” certain phrases that would reduce your credibility with prospective customers.

Use all 26 sales techniques during your day and see how they improve your customer interactions. As this is the final part in the series, it is the culmination of the skills you have learned. Start applying these tested techniques during your sales calls and you’ll set yourself apart from the competition.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Sales reps who conduct work over the phone

Topics
The course presents the following topical areas:
  • R - Rejection
  • S - Smile
  • T - Tie Downs
  • U - Understanding Needs
  • V - Vary Your Responses
  • W - Weak, Wimpy Words
  • X - X-Out Credibility Busters
  • Y - You Buy or They Buy
  • Z - Z End (Be Creative)

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