What to Say When: You Need to Break a Commitment

The time will come when you have to break a commitment to a coworker, causing them an inconvenience, potentially a major inconvenience. So what do you say to minimize the damage? This video educates viewers about how to handle themselves when they have to break a commitment. Viewers learn proper ways to present the situation when they are not able to fulfill a work commitment. Use this training to help employees better communicate when they need to alter a commitment.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone

• You Need to Break a Commitment

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management