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What to Say When: Someone Breaks a Commitment

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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
3 to 7 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
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How would you react if a coworker broke a commitment? Would you yell at them or start an argument? Unfortunately, things happen and people sometimes have to go against a promise they made. This course demonstrates a way to handle this type of situation to help prevent future commitments from being broken. This video presents a specific communication strategy for dealing with a coworker who has broken a commitment. Viewers learn proper ways to present the situation to the coworker in order to maintain a working relationship and avoid future conflict.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Everyone who needs to deal with a coworker who has broken a commitment

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