What to Say When: Someone Breaks a Commitment

How would you react if a coworker broke a commitment? Would you yell at them or start an argument? Unfortunately, things happen and people sometimes have to go against a promise they made. This course demonstrates a way to handle this type of situation to help prevent future commitments from being broken. This video presents a specific communication strategy for dealing with a coworker who has broken a commitment. Viewers learn proper ways to present the situation to the coworker in order to maintain a working relationship and avoid future conflict.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone who needs to deal with a coworker who has broken a commitment

• Someone Breaks a Commitment

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management