What to Say When: Someone Resists Change

What do you say when a team member is resisting some change in the workplace? This course helps managers see the importance in understanding where the resistance is coming from, instead of trying to lay down law. This video presents a communication strategy for presenting changes in the workplace. Learn how to properly present information about a change to team members, and how to respond when someone isn’t on board.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone in a management or leadership role

• Someone Resists Change

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management