Conflict Resolution
- Product ID
- tjhccres_vod
- Training Time ?
- 17 to 27 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 10
- Quiz Questions
- 10
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Conflict resolution skills are important to develop for working with others. This training teaches employees about conflict resolution by showing the ridiculousness of poor conflict resolution practices, such as physical intimidation and ignoring others.
In the course demonstrations, loaded with sarcasm and humor, are used to show the importance of being mindful of others’ personal space as well as feelings. Having a calm, professional discussion is also a critical component of conflict resolution. This course uses a number of funny skits to highlight these points and show employees the right and wrong ways to resolve conflict.
After taking this training, workers will know how to resolve issues by being polite, but firm, and addressing the problem directly, so as not to create a toxic work environment.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Everyone
- The Loudest Person Wins!
- Here’s A Few Things You Probably Shouldn’t Say (Or Do)!
- The Power Of The Angry Silence
- The Closer You Get, The Less People Like You!
- There’s No Such Thing As Personal Space!
- How Not To Deal With Other People’s Problems
- What Did You Say?
- Don’t Try To Understand People
- You Are Never Wrong
- Three Scenarios, One Right Answer
© Mastery Technologies, Inc.
