Customer Service

Without good customer service, you will not last long in the customer service industry. Good customer service can even help insulate a company from potentially debilitating economic conditions. This humorous training video provides customer-facing employees with clear instructions on how to provide great customer service, through examples of good and bad customer service interactions.

People want to know that you are listening, and that you care about their experience. Businesses that pay attention to every step in the customer’s experience are more successful than those that do not. Even a small change in policies or procedures can yield a huge result. If you fail to listen or pay attention to your customers, you will lose them. This course shares best practices on topics such as the environment you bring customers into, wait times, behaviors that commonly annoy customers, how to deal with irate customers, and more.

Utilize the information presented in this training lesson and learn how to give proper customer service, and ensure your customers remain happy and loyal to your organization.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Customer service employees, or anyone in a customer-facing role

• A Tale Of Two Businesses
• Pay Attention To Your Environment
• Little Things Matter
• Your Wait Time Is Approximately...Forever
• Customer Service 101: The Basics Of Bad Customer Service
• A Playful Way To Annoy Your Customers
• Dealing With Irate Customers
• Follow Every Rule
• Using Proper English And Grammar Can Only Hurt Your Career
• Sound Excited Already!

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute