- Product ID
- vviscsih_vod
- Training Time ?
- 2 minutes
- Microlearning
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
Sometimes customers need help coming to decisions, and it is up to the rep to help them along the process. Watch how one service rep ignores the opportunity to guide his clients, and therefore loses the business. Alternatively, you’ll see how he could have served his customers better and helped come to a decision.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Customer service and sales reps
Topics
The course presents the following topical areas:
© Mastery Technologies, Inc.
