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Customer Service Supervision - Encourage Employee's To Find Solutions

This course has been discontinued and is no longer available.

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Product ID: vviscsse_vod
Training Time ?: 3 minutes
Microlearning
Language(s): English
Video Format: Standard Definition Wide
Required Plugins: None
Number of Lessons: 1
Quiz Questions: 0

Overview

This video shows how when a supervisor takes on a customer service rep’s problem, the rep learns nothing. Supervisors must learn how to empower their reps to problem-solve, giving them the opportunity to grow on the job. Watch this video and see how taking over when problems arise is not the answer.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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