Live chats have become a standard mode of real-time customer service and communication. Therefore, if you don’t train contact center representatives in proper live chat techniques and protocols you risk losing potential customers and damaging your organization’s online reputation.
This month we released a new course, originally produced by LearningPlanet, called “Live Chat Etiquette.” From how to develop a positive first impression to controlling the chat and adding value to the customer’s experience, this course demonstrates the ten criteria for a great live chat. Emphasizing the immediate and long-term value of stellar live chats, this course inspires employees to acquire the real time online communication skills for professionally representing the company in the moment and the future.
Use this new course to help your live chat customer service representatives engage the customer, professionally address all their questions and concerns, and add value to the customer’s experience.
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