News From Mastery Training Services
October 2022

Diversity Webinars This November

On Thursday, November 3 at 2 p.m. Eastern time, we are hosting a webinar to help leaders learn how to embed a diversity, equity, and inclusion (DEI) strategy into their organization design.

Nenuca Syquia, CEO and Co-founder of Better Organizations by Design (BOxD), is the featured speaker. Syquia will explore how to create more equitable and inclusive organizations. Attendees will learn to identify the elements of organization design, understand how to accelerate results through a DEI strategy, and examine inclusion efforts through a systemic lens. All those interested in attending can register here.

Then, join us for our 5-part webinar series on Diversity, Equity and Inclusion, starting on Tuesday, November 8 at 2 pm Eastern time. For 5 consecutive Tuesdays, Ayana King, DEI consultant, is joining us to discuss a topic related to diversity.

Sessions include:

Register for one or all of the session here.

Listening and Empathy

This month we released two new courses on listening skills, both include English and Spanish language options. “Let Them Know You're Listening” explains how to become an active participant in conversations and how active listening improves the work environment. Viewers are taught the six levels of active listening. This course also explains the most common reasons why people don’t listen, and the negative effects that can have in the workplace.

Empathy: The Key To Active Listening” discusses empathy and emotional intelligence. Learners are shown how to identify the emotions of others, communicate empathy, and employ empathy in the digital age.

Use these courses to help your team members become more empathetic, and in turn better listeners and communicators. For a full list of courses related to communication, click here.

This Month's News:

Diversity Webinars This November

Listening and Empathy

New Courses 


Let Them Know You're Listening

Empathy: The Key To Active Listening

Time Management




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