Empathy: The Key To Active Listening

In an increasingly digital world, active listening and empathy are skills whose value can’t be overstated and critical to have in one’s repertoire. The role of empathy is critical for communication and plays an important part as employees build workplace relationships.

This course discusses empathy and emotional intelligence. Learners are shown how to identify the emotions of others, communicate empathy, and employ empathy in the digital age.

Present this course to help your team be more empathetic, and in turn better listeners and communicators.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

This course is aimed at those interested in improving their active listening skills in a professional context.

• What Is Empathy?
• Empathy And Emotional Intelligence
• Identifying Emotions Of Others
• Communicating Empathy
• Empathy In The Digital Age

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management