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Managing Expectations and Self-Fulfilling Prophecies

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Course Format
Video on Demand  Video On Demand
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23 to 33 minutes
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Standard Definition Wide
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Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
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Question Feedback
Wrong Answer Remediation
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Mastery Technologies, Inc.
Original Content Producer
CRM Learning
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Each and every one of us has the ability to influence the behavior of others. Our expectations of someone's behavior impacts how we behave and how they interact with us. These observable truths are explored in this online training video on self-fulfilling prophecies and managing expectations.

This video training introduces a concept referred to as the Expectation Cycle, based on psychological principles drawn from the infamous Pygmalion effect. This cycle fundamentally explains how leaders and others can use their expectations to influence conduct, positively and negatively. The four components of the Expectation Cycle are climate, input, output and feedback. Each factor is explored in order to highlight how it can be used to get the most from all of your interactions using a combination of dramatization and real-life experiences.

Upon completion of this training program leaders are equipped to identify how their actions can contribute to improved employee performance. Once leaders understand how to positively impact the behavior of others everyone wins.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All leaders

The course presents the following topical areas:
  • Introduction
  • Expectations Become Reality
  • The Expectation Cycle
  • Factor 1: Climate
  • Factor 2: Input
  • Factor 3: Output
  • Factor 4: Feedback
  • Conclusion

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