Supermarket Customer Service

A positive customer service experience helps boost your store’s sales. A sales team with the understanding of the friendly customer service techniques detailed in this training video will increase sales and improve customer relations.

This training details how to make your customers feel more welcomed. Detailing several customer service tips, this video provides examples of positive interactions with customers. Being friendly, staying calm, and knowing the retail rules of your store are key points. Loyal customers provide a store with steady sales. Because good customer service can affect the employees personally, this video also details techniques helping the associates interact with various types of customers.

By making the store experience work, associates are able to secure their own futures with the company. This training explains how employees can provide exceptional customer service that not only guarantees returning shoppers, but also provides the company with an increase in profits.

Key points are checked at the end of this training with a short quiz. Use this online course as a way to gain a more positive customer experience in your store.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Business owners or sales associates whom work closely with customers

• Introduction
• Customer Service Tips
• Rules in Retail
• Conclusion