Food Handling: Customer Accidents and Liability in the Food Service Industry

Creating a safe and enjoyable eating environment for your customers is more than just good business; it is the key to avoiding third-party injury or damage claims. However, accidents can happen no matter how diligent your efforts, so it is equally important to train your staff in accident investigation and customer relations to reduce your liability.

This course provides your staff with an overview of third party liability and a framework for how to handle customer accidents, illness, injury, or property damages. The guidelines in this course are combined with real restaurant industry experience in non-employee liability claims.

Use this Video On Demand training to help ensure your employees are prepared should an incident occur.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All food service staff including management, servers, and kitchen staff.

• Introduction
• Employee vs. Customer Accidents
• Liability Claims & Customer Relations
• Customer Injuries & First Aid Services
• Food Services Liability Claims
• Accident Investigation
• Conclusion