Improving Internal Customer Service

Great customer service begins from within the organization. Treating coworkers with the same level of politeness, respect and civility as one does with external customers helps the organization operate harmoniously and efficiently. This video training course educates viewers about how to improve internal customer service.

This Improving Internal Customer Service training explores the relationship of internal customer service to organizational success. This video educates viewers about the importance of respecting and embracing employee diversity.

No matter what job you do, you are contributing to your organization’s success. This video course educates viewers on improving your organization’s internal customer service.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• What Is WACTEO?
• Know Your Organization’s Mission And Your Role
• Internal Service Is Everyone’s Responsibility
• Respect And Embrace Differences
• Recognize The Personal Space Of Others
• Work To Resolve Conflict With Others
• Demonstrate Appreciation
• WACTEO Recap

• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails
• Email Management