Online Training | 800‑258‑3837
Back to Course List

Managing When... Complete Collection

This course has been discontinued and is no longer available.
Preview video
Preview Video
Product ID
sskuwswme_vod
Training Time ?
45 to 65 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
10
Quiz Questions
20
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Course screen Course screen Course screen
Overview

Managing When... Complete Collection

Coaching, mentoring, or supervisory trainees will not perform well in their new roles unless they understand the communication challenges they may encounter. By teaching the proper technique for regaining or maintaining control of team communication, this course gives leaders the skills for navigating through those challenges and developing high-performing teams.

Each of the ten modules in this course spotlights the key challenges new leaders face when it comes to having conversations with team members. From wasting time online and getting team members back on track when they have a performance issue, to setting objectives and offering praise, these challenges, and the skills for overcoming them are taught by first presenting the goal, then the objective, and then the key take-away points leaders can apply immediately.

Use this course to enhance the communication and team building skills of anyone in a coaching, mentoring, or supervisory role.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Organizational employees at all levels whose responsibilities involve mentoring, coaching, or supervising others.

Topics
The course presents the following topical areas:
  • Haunted By The Ghost Of Your Predecessor
  • There’s Conflict Between Team Members
  • People Are Wasting Time Online
  • Criticizing A Team Member’s Work
  • Setting Objectives
  • Conducting Interviews And Appraisals
  • A Team Member Is Late
  • Someone’s Not Doing What You Need
  • Generations Clash
  • You Want To Offer Praise

© Mastery Technologies, Inc.