Proactive Customer Service
- Product ID
- tdocpcse1_vod
- Training Time ?
- 19 to 29 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 9
- Quiz Questions
- 10
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
This video training course teaches employees how to better interact with customers and future customers. Nancy Friedman, The Telephone Doctor, explores the three types of customer service and teaches viewers how to offer the highest level of service to customers.
Viewers learn how to handle standard telephone calls, face to face situations, and complaint calls in the most constructive manner. This training gives examples of rapport building opportunities and how to properly undertake soft question selling.
Use this training to educate employees to create the most positive experience for customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All those who work in customer service
- Introduction
- The Three Levels of Customer Service
- Face to Face Customer Service
- Proactive Customer Service
- Handling Complaints
- Tools of Proactivity
- Rapport Building Opportunities
- Soft Question Selling
- Review
© Mastery Technologies, Inc.
