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Six Cardinal Rules of Customer Service

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
tdocscrc1_vod
Training Time ?
19 to 30 minutes
Language(s)
English
Video Format
High Definition
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
8
Quiz Questions
11
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

This online training video shows workers how adhering to six cardinal rules of customer service can make them customer service experts and their businesses a success.

The program covers techniques such as showing customers proper respect and attention by placing their needs ahead of tasks such as paperwork and text messaging and how treating customer calls like those placed by friends and family help form relationships with customers and improve sales.

The rules extend to forging an understanding with customers and proper representation of a business by limiting the use of company terminology and acronyms, which puzzle and isolate customers, taking ownership of problems while addressing them to disarm potentially volatile situations.

This video shows employees they already have the skills to utilize these techniques to become masters in customer service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Workers who interact with customers face-to-face or over the phone

Topics
The course presents the following topical areas:
  • Introduction
  • People Before Paperwork
  • Don't Rush Your Caller
  • Be Friendly Before You Know Who It Is
  • Don't Be Too Busy To Be Nice
  • Don't Use Military Language on Civilians
  • Be Personally Accountable - Don't Pass the Buck
  • Review

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