Conflict Resolution

If not conducted and resolved properly, a conflict can cause an employee or manager to be terminated. In this course employees learn how to manage and resolve conflicts, so they don’t result in valued employees getting fired or quitting.

Spotlighting conflict resolution strategies, during the conflict and while resolving it, this upbeat and humorous course shows employees how to survive the conflict. Each of the topics covered teaches learners how choosing the right strategy leads to the right answer when engaged in a conflict. Some topics covered include communication, nonverbal communication, seeing things from other people’s point of view, and apologizing.

Use this course to teach your team how to productively approach and survive their next conflict while keeping rapport, morale, and productivity intact.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Employees, leaders, and managers at all levels or the organization

• Strategies For Approaching (and Surviving) Your Next Conflict
• Louder Isn’t Always Better
• The Role Of Silence In Conflict Resolution
• The Role Of Personal Space In Conflict Resolution
• Seeing Things From Other People’s Point Of View
• The Role Of Apologizing In Conflict Resolution
• Three Strategies, One Right Answer

• Resolving Arguments In 1 Minute
• Managing Conflict In 1 Minute
• Understanding Conflict In 1 Minute