Financial Services Business Skills
- Product ID
- tjhcfsbs_vod
- Training Time ?
- 23 to 43 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 7
- Quiz Questions
- 20
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Those working in financial services have to demonstrate business knowledge with clients and co-workers. This video training course provides a humorous look at the effective business skills specific to those working in banking and financial services.
This video educates viewers about the importance of good communication with internal and external customers. This training explores skills and techniques to improve business communication, including customer services basics, what to do when things go wrong, how to properly count money, and how to demonstrate professionalism.
Use this course to help your team learn to communicate more effectively, demonstrate confidence in problem solving, and deliver excellent customer service.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Banking professionals or anyone working in financial services
- Cross-Selling
- Internal Communication Standards
- External Communication Standards
- When Things Go Wrong
- Customer Service Basics
- Professionalism
- Counting Money
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