Customer Service and Sales: Working as a Team
- Product ID
- crmlcssw_vod
- Training Time ?
- 21 to 31 minutes
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 10
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Customer Service & Sales: Working as a Team
In today's marketplace everyone must constantly be on the lookout for a competitive edge and cannot afford to miss internal opportunities for improvement. The days of “that's not my job” are behind us.
This Video On Demand training provides an example of how a business can lose customers or fail to get new business because everyone is not working for the common good of the organization or the customer. Productivity is also diminished when we don't work across department lines to achieve mutual goals. The video helps learners to recognize their responsibility to the organization and customers, the importance of flexibility, treating internal customers well, and how organizations are viewed as a whole, not as departments, by customers.
When an organization is not functioning as a whole everyone is missing the chance to maximize their potential. This training course helps employees learn to work together, across department lines to achieve mutual goals.
his video was originally produced by CRM Learning as “We're On the Same Team, Remember?”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Customer service and sales representatives
- How Could This Sale Go Wrong?
- Viewing Policy and Roles Too Rigidly
- Lack of Respect
- Failure to Serve the Customer
- Conclusion
© Mastery Technologies, Inc.
