Award Winning Emails

It’s important for employees to be professional in all email communication, particularly correspondence with customers. As this course shows, professional emails are composed of many different elements.

Spotlighting the importance of “write once, check twice,” this course shows employees how every aspect of an email, from the Subject to the Signature Block, is vital to effectively addressing each customer’s query. The nine modules in this course take employees through each step in the process of becoming a skilled, professional email communicator.

Use this course to teach your team how to craft high-conversion emails that are error free and address all queries.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Organizational employees whose job responsibilities include responding to customers’ email queries

• Introduction
• Response Time
• Personalization Of Response
• Identification Of Respondent
• Spelling And Style
• Content Of The Response
• Commercial Awareness
• Politeness And Professionalism
• Conclusion Or Follow Up
• Value Add
• Recap

• Respectful Workplace Communication
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails