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Course Format
Video on Demand  Video On Demand
Product ID
sshoscse_vod
Training Time ?
12 to 22 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
SunShower Learning
Course screen Course screen Course screen
Overview

When you are being positive and your attitude is right, time flies, and when your attitude is bad, the day drags. This enthusiastic training program tells the story of a bus driver who uses his SMILE method of customer service to keep a happy work environment.

SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm), according to this program, is the perfect way to gain the level of quality customers look for on a daily basis. Customers react in more positive ways to professionals who lend them forms of positivity throughout their day. By focusing on ways the viewer can provide smiles and moments of joy, this uplifting video provides high-energy enthusiasm that will be infectious with anyone in the customer service industry.

Use this program as a training course for those individuals working closely with the public or in a field where customer service is met on a daily basis.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Those individuals working closely with the public or in any form of customer service.

Topics
The course presents the following topical areas:
  • Introduction
  • Why SMILE!
  • SMILE Benefits
  • SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm)
  • Conclusion

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