|
Top Picks from Our Library
 As we reach the midpoint of 2025, it’s a great time to reflect on the training topics gaining the most traction with employers across industries. We’ve compiled a snapshot of the most popular safety and general business/HR courses companies are prioritizing in their learning programs. Are these high-demand topics part of your training library?
Top Ten Safety-Related Topics
Top Five General Business/HR Topics
Customer Service: De-escalation Techniques For Difficult Customers
 Retail workers often find themselves in situations that can escalate into verbal or physical confrontations. This new course educates customer-facing employees about customer service de-escalation techniques for difficult customers.
This training discusses how to calm down a tense situation. Viewers learn how to appropriately offer solutions and alternatives, and when to involve management or security. Employees are shown things to avoid and the importance of applying de-escalation in a retail setting.
For all customer service courses, click here.
| 
